Today I want to talk to you about managing people's expectations. Now let me ask you this question. Have you ever had somebody quitting your team? Have you ever had people who were not happy with anything in the business? If you had, in the next few minutes I'm going to share with you something that you might find very, very useful in terms of growing your business and reducing amount of people that might be unhappy or quit your business or even talk badly about you.
I wanted to talk about managing expectations and I could spend hours and hours talking about this in different angles, how it affects your business, how it affects your life, etc. But today very specifically, I wanted to talk about managing people's expectations when they join your business, especially if they had bad experience before. Let me tell you why that's so, so important. Very often we want to recruit people in a business. So you talk to somebody and they've been in network marketing before. So they might say, “Well, I've been with this in this company, but I was not happy but I want to join your team.” And you go,“Yes, they're not happy with the current company and they're going to join my business. Great.”
Maybe not so great unless you ask them the right questions, unless you manage their expectations right. What do I mean by that? Well, if a person was not happy with the previous company or the previous sponsor over the previous product that should be ringing alarm bells in your head. That should be a red flag for you straight away. Why? Because you want to find out what was wrong with the previous company or what was wrong with the previous sponsor. So if I ever get approached by a person who says, “Look, I was not happy with my previous sponsor, but I want to join your team and I think it's going to be better in your company.” Now at the beginning eight years ago, I would have just went, “Sure, fine here. Join my team. It’s going to be awesome.”
Now I do it a little bit differently.Instead, I asked them, I say, “Well, what was wrong with your sponsor? What was wrong with your company?” And they might say, “Oh, this and that etcetera.” And then I said, “Well, if you had a magic wand, how would you like your perfect sponsor to be? Or how would you like your perfect company to be?” And what will happen more often than not, because I find from experience that most network marketing companies are great, most products are great, most business plans are awesome, and they can pay you a lot of money. So it's really not the company, it's really not the product that's going to be the deciding thing in whether you become successful or not. Very often it's you. If right now you're in a business where you're not making money while you need to and you're about to quit and you’re thinking of leaving the company and go to somewhere else, you have to ask yourself a question, you have to ask yourself, one; is there other people selling products and making money from that in this company? Is there other people in this company who are successfully recruiting people in the business? And is there other people in this company who are making money? If the answer is yes to all three of those questions, guess what? The problem is not your company. The problem is not your product. The problem is you because probably if you go to the next company, you're going to be in the same situation. So when I have somebody say, “Hey, I didn't like my previous sponsor, didn't like my previous company that's why I want to join you.” I’ll say, “Well, what was the problem with the sponsor?” And very often you'll find out that they had unrealistic expectations, so when I ask them, I say,“Well, what would a perfect sponsor do?What would be a perfect sponsor for you?” They'll go,“Well, they would be signing people under me, they would be calling my prospects for me, they'd be selling products for me.”
Basically they want to do nothing and make money and they want their sponsor to do all the work. Am I going to do that? Hell no! So I say to them right away, “Hey probably I won't do that either.” If you want to join my team, you're going to have to work man, if you're going to join my team, I'm going to be your personal trainer, when you go to the gym, you get a personal trainer, personal trainer will tell you what to do, how to do it etc but your personal trainer in the gym is not going to do the sit-ups for you. Your Personal Training in the gym is not going to push weights on the bench for you, he's not going to make the biceps for you, he’s going to tell you what to do but you're going to have to do what you have to do in order to lose weight or to build muscle or whatever. Like I would pay a lot of money for if somebody could do the sit-ups for me and get me a six pack.
Unfortunately, they haven't developed yet that technology. So your personal trainer, all they can do is tell you what to do. You have to go and sweat, you have to go on that treadmill. You have to do the work. Guess what, business is the same way. If somebody joins my team, all I can do is tell them what to do, but they have to do the work. So that's why you have to manage people's expectations from the very beginning because a lot of people in network marketing are not doing that. They go, “Hey, it's easy. Join my business, next week you'll be a millionaire. You don't need to sell, you don't need to recruit, you don't need to work and you're going to be super rich.” Guess what happens, they will get people joining by saying those things and people will join the team, but guess what's going to happen, a week down the line, a month down the line, three months down the line they realise aren’t going to make any money, they're not going to succeed, what they will say, they'll say the business doesn't work, my sponsor didn't help me, they fooled me, they tricked me, they lied to me, a network marketing is a scam blah, blah, blah. All the stigma that is associated with Network Marketing at home based business all because the person didn't manage their expectations, the person who invited them to the business didn't manage their expectations in the right way, they basically sold them the big business benefits with small business efforts. Can you join network marketing and just do it on your free time like a hobby? Absolutely, we love that, I’d welcome anybody like that but what you have to understand that doing it as a hobby, you'll make a hobby income, maybe 100 pounds here and 100 pounds there, you’re not going to make a life changing income out of that.
If you want to make the big bucks, if you want to make the big income, guess what, you're going to have to put a big income efforts. You're going to have to work a lot more, put a lot more hours, do a lot more evenings, weekends etc to build that income. Totally cool, you can do that too, but you can't go “hey you can do the minimum and you're going to get the maximum”, doesn't work like that. It just doesn't work like that. It's really important to manage those expectations at the very beginning, especially when the person is coming from another company and they're not happy because you don't want to be the next on the list of bad sponsors or a list of bad companies, because unless you manage their expectations, and they've been in 10 different companies before and all of those companies were bad, all of those sponsors were rubbish, all of the products were crap, guess what's going to happen, you're going to be number 11, you're going to be the sponsor number 11 who didn't meet the expectations, your company is going to be the number 11 rubbish company with a rubbish product and reality is it's not, you're not a bad sponsor, your company is not a bad company but that person has unrealistic expectations and they go from company to company to company blaming everything except themselves.
And wherever they go, there they are. Like if they say all day, the company is rubbish, then every company is going to be rubbish. If they say the sponsors rubbish, all the sponsor is going to be rubbish, but it's because the people haven't managed their expectations. If that person comes to me, I go,“Hey, let's before you join my business, before you decide to become part of my team, let's find out what was wrong with your previous company. Let's find out what was wrong with your previous sponsor.” And I want to find out did bad things happen? Did they join the businesses and they were not being looked after? And they're not being told what to do? Of course, I've met people who join previous companies, they got no support, no training, no nothing and they basically got fed up and then they came and joined me, and I help them, I support them, I guide them, but exactly the same amount of people, there's other people who joined the previous company, did nothing, didn't work, didn't put any working and then went, “Oh, it's a rubbish company, let me go and join the next one. Maybe I'll get rich in the other one.”
So yes, some people have had bad sponsors, maybe those companies go bankrupt, maybe the products were whatever, couldn't get shipped from whatever and things happen. I agree, but more often than not, it's because they had unrealistic expectations, is because they wanted to get rich quick, they didn't want to do any work and they just basically expected, they had a lottery mentality, “Maybe I'll get lucky. Maybe I'll join this one. I'll get lucky. I'll make some money.” Doesn’t work like that, but if you manage those expectations, guess what happens, if a person who joins, wants to join my team and I go, “Hey, how much money would you like to make? How many hours per week are you willing to put into this? You know, what are you willing to do?” And I go “Hey, look from what you said to me, it doesn't look like you have enough time or you prepared to work hard enough to make that type of income, so I don't think this type of business will be a right choice for you.” Do you think that person is going to respect me more or less for telling them the truth, for making their expectations right?
Well I hope they will respect me more because I'm not lying to their face and going,“Yeah, just sign here. Just do whatever.” And very often, they'll still going to do the business but now they're going to do the business with the right expectation. They know what to expect, they know it's not going to be a bed of roses, they're going to have to put in the work and even if they don't succeed, guess what's going to happen, they’re not going to turn around and blame me or blame my company or blame my products, they just going to go,“You know what, it wasn't for me, you know what, I wasn't prepared to put in the work, you know what, it just didn't work out for me.” They’re not going to slag my company off, they’re not going to slag me off etc and that's what managing expectations does. Like I said, there's a lot of other things you could do with managing expectations managing expectations of your customers, managing expectations of leaders, managing expectations of company and things like that, managing expectations of your family and your children but this would just get too long. So today I just wanted to talk to you about managing the expectations of people joining your team especially with those who had bad experience with network marketing before.
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Yours in success,
In : Personal Development
Tags: "network marketing" "managing expectations" expectations