How do I delight my customer?
This topic is how do I delight my customer?
First of all, you might say, “Well,
why the heck would I try to delight my customer? Why would I do that?” So why
would you do that? Well, the reason why you would do that because that makes
you stand out. It makes you stand out because most people, they wouldn't do
that. They just get the money and they run. So if you do it differently, if you
don't just do transaction that, “Oh, I've got your money that’s it, I don't
want to see you ever again.” But instead, you constantly thinking, “How do I
delight my customers?” And what does it even mean how do I delight them?
Well,
how do I make them feel good? If you watched my previous trainings, you know
that most of us we do things because of that like, if I asked you what are your
goals? And you might say, “Well, my goal is to buy this sports car, or my goal
is to take my kids to Disneyland, or my goal is to do this, that and the
other.” Why do you do all of that? The reason why you want to do all of that is
because once you've done it, it's going to make you feel good. So most people
do things because it makes them feel good. So what if you went right to that
and you made your customers feel good.
So if you did that every single day,
imagine how quickly you would start standing out for your customers if every
day you was thinking, “How can I make my customers feel special today?” Maybe
send them a message; maybe put something on the post on a customer group that
makes them feel good. Maybe include an extra sample or extra something with
their order, something that they didn't pay for, maybe send them some tips,
maybe just call them and say, “Hey, how are you doing with the product? How you
getting on with it? Do you like the product? Is it giving you the results you
want to get?” Maybe give them extra tips and extra device, maybe just thank
them, “Hey, I just called you because I thought of you and I wanted to thank
you for being an awesome customer.”
All of these things you need to think about how can I stand up? How can I make
people feel good? How can I make my customers feel delighted? But then when it
comes to network marketing, we can actually take it a step further because who
are your team members? Who are your team members? Your team members are your
customers too because if you brought somebody into the business, if you sold
them the opportunity of the business and they trusted in you, and they joined
the business, then they are also your customers. They are not the customers
that you sell products to, but you’re still serving them. They're still your
customers. So that's also another group of people who you want to make feel
good, right? How can I delight my customers? How can I delight my team members
today? What can I do to make my team members feel special? What can I do to
make my team members feel nice? What can I do to make my team members feel
appreciated? What can I do to make my team members feel supported, cared for
mentored. Maybe it's a little you know, post idea to put on, maybe
it's a little congratulations for placing your first order. Maybe it's a little
Hey, you rock I'm really proud of you.
Maybe you going on to their post and commenting
something nice. You know, maybe you jumping on their Facebook Live and sending
them a gazillion hearts, whatever. There might be a million ways, how
you can make them feel nice, how you can make them delighted, right? And that's
what it's all about. It's all about feeling guys. The quicker you wrap your
brain around it, the quicker your business can grow, the quicker your customer
base can grow, the quicker your team can grow. Everything will grow in your
life, when you get your mind around the fact that it's all about feeling.
It's
all about how you make people feel. You must have heard that quote that says
people will forget what you said and done, but they will never forget how you
made them feel. And it's so true. So companies that do great, companies that do
fantastically well in business, they know that and that's why they make their
customers feel awesome, right? Because they know that then that customer will
come back. They will recommend them, they will become their fan. They will
start sharing and so on and so on. That's what it's all about. So that's your
job, in business, in growing your business is all about that feeling is all
about thinking how can I make people feel special?
How can I make people feel
important and if you just do that, you know you don't need to do any
manipulation you don't need to do any ninja techniques. You don't need to do
any mind controlling or anything like that if you just did that if you just
every day thought how can I make people feel delighted? How can I make people
feel special? How can I make people feel amazing? If you just did that your
business will explode I promise you that.
That’s my training and tip for you. Hope you got value some value in this blog post, if you did, feel free to share it with other people. If you would like more amazing trainings check out “Network Marketing Success Training” group http://titaniumsuccess.co.uk/successtraining.php. There are 10 amazing lessons in this training course that will help you get the breakthrough in your business!
Yours
in success
Gediminas.
In : Personal Development
Tags: make your customers happy